Refund policy

Returns & Refunds

We want you happy with what turns up. If it is not right, tell us.

The short version

• 14 days from the day it arrives.
• Item must be unopened and in its original packaging.
• Email us first at superiorbaitntackle@gmail.com with your order number and we will send you the return address. Please do not ship anything back before you hear from us.
• You pay the return shipping, unless we got it wrong — wrong item, missing item, or it arrived damaged. Then we cover it.
• Refunds go back to the card you paid with, within 3 business days of the item reaching us.

What we cannot take back

• Opened soft plastics and any bait taken out of its packet.
• Line that has been spooled onto a reel.
• Special orders we brought in for you.
• Anything that has been fished with. Once it has been in the water, it is yours.

Damaged or wrong order

Email us within 14 days with your order number and a photo. We will send the right item or refund you, whichever you prefer. You will not be asked to pay to ship back something that was our mistake.

Faulty gear

Rods, reels and electronics carry the manufacturer's warranty, which usually runs longer than our 14 days. Tell us anyway — we will point you at the right place and help you sort it out.

Questions: superiorbaitntackle@gmail.com. We answer every email.